Privacy and Cookie Policy for The Wardwave Group Ltd

Introduction and Scope

The Wardwave Group Ltd (“Wardwave” or “we”) is a company based in the United Kingdom (Company No. 16178359) providing free care-matching services to individuals and families, as well as paid consultancy and support services to care providers and agencies. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy and Cookie Policy applies to: (1) Service Users – individuals or families who use our free care-matching and referral services; (2) Care Providers/Agencies – organizations or professionals who use our consultancy, compliance, tender writing, or marketing services; and (3) Visitors or users of our website (wardwave.co.uk). By using our services or website, you agree to the practices described in this Policy. We are the “data controller” for the personal information we collect in these contexts, which means we determine how and why your personal data is processed. Please read this Policy carefully to understand how we collect, use, and safeguard your information.

ICO Registration: At the time of writing, Wardwave Group Ltd is not yet registered with the UK Information Commissioner’s Office (ICO) as a data controller. We recognize that most data controllers are legally required to pay a data protection fee to the ICO (with limited exemptions)foxwilliams.com, and we intend to complete our ICO registration in the near future.

Information We Collect

We collect and process different types of personal data depending on your interaction with us, as outlined below:

  • Information You Provide Directly: When you fill out forms on our website (such as our Contact Us or service inquiry forms), book a consultation, contact us by email, phone or otherwise, you provide personal information. This may include your name, contact details (email, phone number, address), and the content of your message or request. For example, if you are an individual seeking a care match, we may ask for details about the type of care needed (e.g. home care, live-in care, respite care, etc.), your location (such as postcode), preferred start date, how the care will be funded, and any other relevant details you choose to share. If you are a care provider or agency client, you might provide business contact information, details about your services or compliance needs, and any other information relevant to the consultancy services you seek. We only collect sensitive personal information (such as health-related details) if you voluntarily provide it to us and only use it for the purposes of addressing your request with extra care and confidentiality.

  • Information We Collect Automatically (Cookies and Usage Data): Like most websites, our site uses cookies and similar tracking technologies to enhance your experiencehccsp.org.uk. When you visit wardwave.co.uk, we may automatically collect certain technical information about your device and browsing actions. This includes your IP address, browser type, operating system, referring website, pages viewed, and the dates/times of visits. We use cookies – small text files placed on your computer or device – to remember your preferences (for example, to keep you logged in or remember form inputs) and to understand how you use our site, which helps us improve its functionality and contenthccsp.org.uk. For instance, we may use analytics cookies to learn which pages are most visited or how users navigate our site, so we can make improvements. These cookies and usage logs may collect information such as which pages you viewed and for how long, but this information typically does not identify you personally by itself. (See the Cookies and Tracking Technologies section below for more details.)

  • Information from Communications: If you contact us by phone, WhatsApp, or email, we will collect the information you provide during the conversation or correspondence. This could include personal contact details and any other information you choose to share while seeking our support. We may keep a record of that correspondence and any follow-up actions for our records (for example, to document what services or advice we provided).

We do not knowingly collect any information from children under the age of 18, nor is our website or services intended for minorsscriptainsights.com. If you are under 18, please do not use our site or send us personal data. If we become aware that we have received personal information from someone under 18, we will delete it. (See "Children’s Privacy" below for more.)

How We Use Your Information

We use the personal data collected for the following purposes:

  • Providing and Personalizing Our Services: We process personal information to deliver the services you have requested. For service users (individuals/families), this means using your information to understand your care needs and preferences and to match or refer you to appropriate care providers or agencies. For example, we will use details like your required care type, location, and start date to identify a suitable care agency and facilitate an introduction or referral. For care provider or agency clients, we use your information to provide the consultancy or support services you have contracted us for – such as assisting with compliance, writing tenders, marketing, lead generation, or other business support. This may include reviewing and storing documents you provide, communicating about project deliverables, and tailoring our advice to your situation.

  • Communication and Customer Support: We use contact information (email, phone) to communicate with you about your requests and our services. This includes responding to inquiries or requests you send us, sending confirmations or updates (for example, confirming a consultation booking or updating you on a referral status), and asking for feedback on our services. If you are using our free care-matching service, we may get in touch to clarify your needs or to introduce you to a selected care provider. If you are a client agency, we will contact you regarding project updates, reports, or any issues that need your attention. We may also send administrative or service-related messages as necessary (e.g. changes to our terms or this policy, or information about your account or transactions).

  • Marketing and Updates (with Consent): With your permission, we may use your contact details to send you newsletters, blog updates, event invitations or marketing communications about our services. For example, if you subscribe to our mailing list for “tips and tricks to grow your business,” we will use your email to deliver those newsletters. You can withdraw your consent and opt out of marketing emails at any time, and we will not send you such communications unless you have opted in (or if another lawful basis applies – see Lawful Bases below). We do not sell your personal data to third parties for their own marketing.

  • Website Experience and Analytics: As mentioned, we use cookies and similar technologies to understand how users interact with our website. We analyze this data to help maintain and improve our website’s functionality, performance, and user experience. For instance, we may review aggregated data on which blog posts are most read or how users navigate the site, in order to optimize our content layout. These analytics may be conducted using third-party tools (e.g. Google Analytics). Any analytics or tracking tools are configured in compliance with privacy laws (for example, we will seek your consent for non-essential cookies where required). The information collected through analytics cookies is typically aggregated and does not directly identify individuals; it helps us improve our website for all users.

  • Business Operations and Legal Compliance: We also process personal data as needed for our internal business operations and legal obligations. This includes maintaining proper business records (such as keeping track of services provided and communications), invoicing and accounting for our paid services, and complying with financial, tax, or other regulatory requirements. For example, we may need to retain certain transaction records or correspondence to meet accounting rules or to resolve any disputes. If necessary, we will use and retain personal information to investigate or respond to legal claims, complaints, or to enforce our agreements. We may also use data to ensure the security of our services and website (e.g. monitoring for fraudulent or suspicious activity).

We do not use personal data for any form of automated decision-making that has legal or similarly significant effects on individualsexploringendings.com. In other words, we do not use computer algorithms to make decisions about you without human involvement in a way that would materially affect your rights or circumstances. All decisions regarding care referrals, service provision, or client support involve human evaluation. You will not be subject to profiling or decisions made solely by machines that could impact you significantlyexploringendings.com.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users and to optimize your experienceexploringendings.com. Cookies are small text files that are downloaded onto your device when you visit a site, allowing the site to recognize your device on subsequent visits. Cookies serve several functions on our site, including helping certain features work properly and collecting information about your usage of the site. A cookie by itself cannot be used to directly identify you, but it does assign a unique identifier to your browser.

Types of Cookies We Use:
We use the following categories of cookies on wardwave.co.uk:

  • Necessary Cookies: These cookies are essential for the operation of our website. They enable core functionality such as security, network management, and accessibility. For example, if our site has a login area for agency clients, a session cookie would keep you logged in as you navigate pages. Necessary cookies do not require consent, as they are needed to deliver the service you requested (the website).

  • Analytics/Performance Cookies: We use these to understand how visitors use our site and to improve its performance. For instance, analytics cookies may track which pages are visited, how long users stay, and any errors encountered. This helps us improve content and layout. We primarily use Google Analytics (or a similar tool) to gather these statistics; Google may set cookies (such as _ga, _gid) that last for a specified period (e.g., Google Analytics cookies typically persist for 14 months to 2 years)hccsp.org.uk. The data collected is aggregated and does not personally identify you. We only deploy analytics cookies with your consent (e.g., via our cookie banner).

  • Functional Cookies: These cookies remember your preferences and choices to enhance your experience. For example, if our site offers a chat support widget or remembers your cookie preference selection, functional cookies would store those settings. They may also help with features like interactive forms or embedded content.

We currently do not use targeting or advertising cookies on our site (cookies that profile you for advertising). If that changes in the future, we will update this Policy and request appropriate consent.

Cookie Consent: On your first visit to our site, you will have seen a cookie notice or banner allowing you to accept or adjust your cookie preferences. Non-essential cookies (such as analytics) will not be set unless you opt-in by giving consent. You can change or withdraw your consent at any time by adjusting your browser settings or using any provided cookie preference tool on our site.

Managing Cookies: Most web browsers let you control and delete cookies through the browser settings. For example, you can typically refuse all cookies, accept only certain types, or have the browser notify you when a cookie is set. Please note that if you disable cookies entirely, some parts of our website may not function properly (for instance, you may not be able to use interactive features or the site may not remember your preferences)exploringendings.comhccsp.org.uk. To learn more about cookies and how to manage or delete them, visit aboutcookies.org or consult your browser’s help documentationhccsp.org.uk.

Lawful Bases for Processing

We process personal data only when we have a valid legal basis under the UK GDPRico.org.uk. Depending on the context, we rely on one or more of the following lawful bases for processing your information:

  • Consent: We will ask for your clear consent in situations where we are required to do so. For example, we rely on consent to send you marketing emails or newsletters (you have the choice to opt in), and to place non-essential cookies on your deviceico.org.uk. If you are an individual using our care-matching service, we may also seek your consent before sharing your personal details with a care agency for referral purposes (so that you are fully aware and agree to that disclosure). Where we process special categories of personal data (e.g., health-related information you provide about care needs), we will usually do so with your explicit consent, unless another condition applies. You have the right to withdraw consent at any time, as described in the Your Rights section, and we will then stop the processing that was based on consent.

  • Contract: We process personal data when it is necessary to perform a contract with you, or to take steps at your request before entering into a contractico.org.uk. This applies, for instance, when we provide our services to you. If you are a care provider/agency client, we need to use your information to carry out the consultancy or support contract we have with you (e.g. using your details and any materials you provide to produce a compliance report or marketing strategy). If you are an individual service user, although our care-matching service is free, when you request our assistance in finding care, we view this as a service you have asked us to perform; processing your personal data (contact information, care requirements, etc.) is necessary in order to connect you with a suitable care provider, which can be seen as steps taken at your request before entering a care arrangement (a potential contract between you and a care provider). In short, we use your data to fulfill our obligations and services that you have requested from us.

  • Legal Obligation: We process data where it is necessary for compliance with a legal obligation to which we are subjectico.org.uk. This means we will use or retain your information when we have to by law. Examples include maintaining records required by tax law or business regulations, such as keeping transaction invoices and payment records for HMRC, or providing information to law enforcement or regulatory authorities if legally required. If a court order or other legal mandate compels us to share personal data, we are obligated to comply. We will only do so after verifying the request’s legitimacy and scope.

  • Legitimate Interests: We process certain data as necessary for our legitimate interests (or those of a third party), provided that those interests are not overridden by your fundamental rights and freedomsico.org.uk. We have a legitimate interest in effectively running and improving our business and services. For example, it is in our legitimate interest to use contact information of care agency representatives to maintain our business relationship and to send them relevant updates about our services. We may also rely on this basis for limited direct marketing to our existing clients (e.g., sending agencies information about new services, where permissible) and for using analytics to improve our website and services. When we process data on this basis, we carefully consider and balance any potential impact on you (both positive and negative) and your rights. We will not use legitimate interests as a ground for processing your data if we determine that our interests are outweighed by the impact on you. You have the right to object to processing based on legitimate interests in certain cases (see Your Rights below).

(Note: We do not rely on the lawful bases of “Vital Interests” or “Public Task” under UK GDPR, as our processing does not typically involve those scenarios. We will only process special category (sensitive) data with your explicit consent or under another specific condition in UK law.)

Data Sharing and Disclosure

We treat your personal information with care and confidentiality. We do not sell your personal data to third parties for their marketing or other independent purposesexploringendings.com. However, in the course of running our services, we may need to share your data with certain trusted parties, as detailed below:

  • Care Agencies / Providers (Referrals): If you are an individual or family using our care-matching service, with your consent and as part of the service, we will share relevant personal information with selected care providers or agencies in order to refer you for care services. For example, after discussing your care needs, we might identify one or more care agencies that can meet those needs and then provide them with your contact details and the details of your care requirements so they can discuss care arrangements with you. We will only share the information necessary for the referral (such as your first and last name, general location or postcode, contact information, and brief details of the care required). The agencies with whom we share your data are independent data controllers for the information we provide to them – meaning they are responsible for handling that information in accordance with their own privacy policies and data protection laws. We recommend that when you engage with any referred care provider, you review their privacy notice as well. We will not send your personal details to any care agency without either your prior request or agreement (for instance, if you fill out a web form seeking home care and request that we connect you to providers, we infer your consent to share those details to fulfill your request).

  • Service Providers and Business Partners: We use a number of third-party service providers to support our operations and deliver our services. These include:

    • Microsoft 365 Services: We rely on Microsoft 365 for our business email, document storage (OneDrive/SharePoint), and calendar/appointment bookings (Microsoft Bookings or Outlook Calendar). This means that any personal data communicated to us via email (e.g., an inquiry you send to info@wardwave.co.uk) or documents we create/store in the Microsoft cloud (e.g., a care assessment form or consultancy report containing personal information) will be processed and stored on Microsoft’s systems. Microsoft acts as a data processor on our behalf for these services. We have confidentiality and data protection agreements in place through Microsoft’s standard terms, and Microsoft is committed to GDPR compliance. (See International Transfers below for how Microsoft safeguards data in global data centers.)

    • Website and IT Providers: We may use web hosting companies, IT support, or cloud infrastructure providers to host our website and ensure it runs smoothly. Those providers may process technical data (like server logs or backup data) in the course of providing their services to us. We only use reputable providers with whom we have appropriate data protection arrangements.

    • Analytics and Marketing Tools: To the extent we use third-party analytics (such as Google Analytics) or marketing platforms (such as an email newsletter service), those third parties will process some limited personal data (e.g., your email address for sending newsletters, or online identifiers for analytics). Such providers act on our instructions and do not use your data for their own purposes. We ensure any such partners are bound by contracts that enforce privacy safeguards.

    • Calendly (Appointment Scheduling): Note: If you book a free consultation through our website, you may be directed to an external scheduling service (such as Calendly). That service will collect your name, contact info, and availability to schedule the appointment, and then share those details with us. Calendly operates as a data processor, and its privacy practices are subject to its own policy. We only use your scheduling information to confirm and hold the meeting you requested.

  • Professional Advisors: We may share personal information with our professional advisors (such as lawyers, accountants, or consultants) if needed for advice or auditing purposes. For instance, our accountant may see client invoicing records (which contain contact names) when preparing our financial statements. These parties are bound by confidentiality obligations.

  • Legal Requirements and Vital Interests: We will disclose personal data to third parties if we are legally compelled to do so or if we believe in good faith that such disclosure is necessary to: (a) comply with a legal obligation or regulatory request (for example, a court order or law enforcement demand); (b) protect our rights, property, or safety, or that of our clients or others; or (c) investigate or enforce our agreements and policies. If, for example, we receive a subpoena for certain client records, we may have to provide them to authorities as required by law. We will endeavor to notify you of such requests when permissible.

  • Business Transfers: In the unlikely event that The Wardwave Group Ltd undergoes a significant business transaction, such as a merger, acquisition, or sale of assets, personal data we hold may be transferred to the new owner or entity as part of that transaction. If this happens, we will ensure that the new owner is contractually obligated to respect your personal data in a manner consistent with this Policy, and we will notify you of any change in data control where required by law.

Contractual Safeguards: In all cases of data sharing, we disclose only what information is necessary for the recipient to perform their function or service. Third-party service providers who process data on our behalf are subject to contractual terms that require them to only use the data for our specified purposes and to protect it in line with GDPR standards. We do not permit our processors to use your information for their own purposes. We also take steps to ensure any person or entity we share data with has appropriate security measures in place.

International Data Transfers

The personal data we collect is primarily processed and stored in the United Kingdom. However, some of our service providers are located outside of the UK, or may store data on servers in other countries. In particular, as noted, we use Microsoft 365 cloud services, and Microsoft’s data centers for these services may be located within the European Economic Area (EEA) or in the United States. Whenever your personal data is transferred outside of the UK (for example, stored on a server in another country), we will ensure that adequate safeguards are in place to protect your informationlearn.microsoft.com.

Transfers to countries within the EEA are permitted because the UK government recognizes the EEA countries as providing an adequate level of data protection (essentially, data flows between the UK and EEA are allowed as if within the UK). For transfers to countries outside the UK/EEA that do not have an adequacy decision (such as the United States in certain cases), we rely on approved transfer mechanisms under UK data protection law. The most common mechanism we use is the Standard Contractual Clauses (SCCs) adopted by the European Commission and recognized by the UK, or the UK’s International Data Transfer Agreement/Addendum, as applicable. For example, our contracts with Microsoft include standard data protection clauses that ensure any personal data leaving the EEA/UK is transferred in compliance with GDPR requirementslearn.microsoft.comlearn.microsoft.com. These clauses impose obligations on the recipient to protect the data to UK/EU standards. Additionally, as of October 2023, the UK has established a “data bridge” (UK Extension to the EU–US Data Privacy Framework) allowing certified US companies to receive UK personal data under an adequacy arrangementgov.uk. Where relevant, we may rely on this framework for transfers to certain US service providers that are certified.

In all cases, we will only transfer the minimum necessary personal data internationally and will assess the protection in the destination country. If required, we will implement additional measures (such as encryption in transit and at rest, pseudonymization, or supplementary contractual commitments) to ensure your data remains secure. You have the right to contact us for more information about the safeguards we have put in place for international transfers of your data (see Contact Us below).

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirementsexploringendings.com. Different categories of data may be kept for different durations, based on our business needs and legal obligations. Below we outline our general retention periods for key categories of data:

  • Service Users (Individuals/Families seeking care): If you use our care-matching services, we will retain your personal data for a period of up to [X] years from the date we last provide you with assistance or from our last meaningful contact with you. In practice, this means if we successfully refer you to a care provider, we may keep your details and referral records for follow-up for up to X years (to check on outcomes or in case you return for additional help). If you inquire about services but do not end up using our referral service, we generally retain your inquiry data for no more than [Y] months from the date of our last communication, in case you decide to proceed later or have additional questions. After these periods, we will securely delete or anonymize your personal data, unless we have a valid reason to keep it longer (for example, an ongoing legal matter or you have given consent to retain it for future opportunities). We periodically review the data we hold for service users and erase information that is no longer needed.

  • Care Providers and Agency Clients: If you are a paying client (e.g., a care agency that we provide consultancy or support to), we will retain your data for the duration of our business relationship and thereafter for a period of six (6) years after the end of our contract or last interactionhighamhall.com. This retention period is in line with our legal obligations and legitimate interests: it allows us to maintain records for tax and accounting purposes, deal with any contractual disputes or legal claims within the statutory limitation period (which is often up to 6 years in the UK), and have historical context if you return for services. For example, invoices and work product files containing your information may be kept in our archives for six years. After that time, we will delete or anonymize the data. If certain information is required to be kept longer by law (for instance, a record of a transaction involving public funds, or health and safety records), we will retain that specific data for the period mandated by law.

  • Mailing List Subscribers: If you have subscribed to our newsletter or marketing emails, we will retain your email address and related subscription data until you unsubscribe or otherwise inform us that you no longer wish to receive our communications. If you opt-out or the mailing list is discontinued, we will promptly remove or anonymize your contact details from the active mailing list. (We may retain a suppression list of opted-out addresses to ensure we do not accidentally email you again, as permitted by law.)

  • Website Logs and Analytics: Basic web server logs (which may include IP addresses) are generally retained for a short duration (typically a few weeks up to a few months) for security monitoring and troubleshooting, after which they are routinely deleted. Aggregated analytics data may be retained longer (in a non-identifiable form) to spot long-term usage trends. Google Analytics data, for example, is retained for the period we set (commonly 14 or 26 months) before automatic deletion, in accordance with Google’s policies.

In all cases, when we no longer need personal data, we will ensure it is securely deleted or rendered anonymized (so that it can no longer be associated with you). We also take into account requests for erasure – if you exercise your right to deletion (see Your Rights below) and we have no overriding need or legal basis to keep your data, we will delete it in accordance with the law. Please note that in certain circumstances we may retain limited information for archiving purposes in the public interest, scientific or historical research, or statistical purposes, but this would only be after applying appropriate anonymization/pseudonymization techniques.

Your Rights Under UK GDPR

As an individual whose personal data we process, you have a number of important rights under UK data protection law. We respect and uphold these rights, and we provide the following summary for your reference. Your rights includegov.uk:

  • Right to Be Informed: You have the right to be informed about the collection and use of your personal datagov.uk. This Privacy and Cookie Policy is part of our effort to fulfill this right by explaining what information we collect, how we use it, who we share it with, and other pertinent details.

  • Right of Access: You have the right to access the personal data we hold about you and to receive a copy of that data, as well as to obtain supplementary information about how it is processedgov.uk. This is commonly known as a “Subject Access Request.” You can make this request in writing (email is fine), and we will respond within one month (or up to three months for complex requests, in which case we’ll inform you of the extension) as required by law. We will provide the information free of charge, unless a request is manifestly unfounded or excessive, in which case a reasonable fee may be charged as permitted by law.

  • Right to Rectification: If any of your personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update itgov.uk. Upon your request, we will rectify any incorrect data without undue delay. For example, if you notice we have misspelled your name or have an outdated phone number, please let us know so we can fix it.

  • Right to Erasure: You have the right to request deletion of your personal data in certain circumstancesgov.uk. This is also known as the “right to be forgotten.” You can ask that we erase your data, for example, if it is no longer necessary for the purposes for which it was collected, if you have withdrawn consent (where consent was the basis) and we have no other legal ground, or if you object to processing and we have no overriding legitimate grounds to continue. We will honor valid erasure requests and also notify any third parties (processors) where feasible. Do note that this right is not absolute – sometimes we may refuse deletion if retaining the data is necessary (e.g., for compliance with a legal obligation or for the establishment, exercise or defense of legal claims).

  • Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in certain situationsgov.uk. This means we would store your data but temporarily stop any other processing activities. You can request restriction if you contest the accuracy of your data (for a period allowing us to verify it), or if you have objected to processing (pending our assessment of overriding grounds), or if processing is unlawful but you oppose full erasure, or if we no longer need the data but you need us to keep it for a legal claim. When processing is restricted, we will clearly mark the data and only process it for specific reasons (like with your consent or for legal claims).

  • Right to Data Portability: For data that you have provided to us and that we process by automated means under consent or contract, you have the right to obtain a machine-readable copy of such data, and/or to request that we transfer it to another data controller where technically feasiblegov.uk. In practice, this right typically applies to data you supplied directly (for example, contact information or form responses) and that we hold in electronic form. Upon request, we will provide your data in a commonly used electronic format (such as CSV or PDF). This right is designed to enable you to reuse your data across different services.

  • Right to Object: You have the right to object to our processing of your personal data in certain circumstancesgov.uk. You can object to processing that is based on our legitimate interests (or those of a third party) if you believe it impacts your rights and freedoms. If you lodge an objection, we will stop processing the data in question unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if we need to continue processing for the establishment or defense of legal claims. Right to object to direct marketing: Separately, you have an absolute right to object at any time to processing of your personal data for direct marketing purposesgov.uk. If you object to marketing, we will cease using your data for that purpose immediately (there are no exemptions to this). This includes profiling related to direct marketing.

  • Rights related to Automated Decision-Making: You have rights to not be subject to a decision based solely on automated processing (including profiling) that produces legal or similarly significant effects on yougov.uk. As noted, we do not engage in such automated decision-making. This right also entitles you to certain safeguards if automated decision-making were to occur, such as the right to human intervention, to express your point of view, and to contest the decision. Again, since we do not utilize fully automated decisions in our processes, this is not applicable in practice; any significant decisions regarding you involve human assessment.

  • Right to Withdraw Consent: If we are processing your personal data on the basis of your consent, you have the right to withdraw that consent at any timegov.uk. Withdrawal of consent will not affect the lawfulness of processing that occurred before your withdrawal. For example, if you no longer want to receive our newsletter, you can unsubscribe (withdraw consent) and we will stop sending it. You can also contact us to withdraw consent for any other processing that you previously agreed to. Once we receive notification of withdrawal, we will cease the processing for which consent was obtained (assuming no other legal basis applies). There is no penalty or detriment to you for withdrawing consent.

  • Right to Complain: We hope to resolve any query or concern you raise about our use of your information. If you have concerns or are dissatisfied with how we are handling your personal data, please contact us first so we can try to help. However, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authoritygov.uk. The ICO can be contacted at 0303 123 1113 or via their website (www.ico.org.uk/concerns) for more information on how to report a concern. If you reside in another jurisdiction, you may have the right to complain to your local data protection supervisory authority instead.

Exercising Your Rights: You can exercise any of the above rights by contacting us using the contact details provided in the next section. We will respond to requests within the timeframe required by law (generally one month). Please note there are some exemptions and conditions to these rights; in some cases, we may legally refuse a request (for example, if fulfilling a data access request would adversely affect the rights of others, or if you request erasure of information we are legally required to keep). If we refuse a request, we will explain our reasons. Typically, we will require you to verify your identity before fulfilling a data subject rights request, to ensure that we do not disclose data to an unauthorized person. This is usually done by asking for information that confirms you are the rightful data subject (we will not ask for more information than necessary for verification).

Children’s Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal data from anyone under 18 years of agescriptainsights.com. The Wardwave Group primarily caters to adults (such as seniors needing care, their adult family members, and professional care providers or business clients). If you are under 18, please do not use our website, fill out our forms, or send us any personal information. We do not intend to collect or process data related to minors. In the event that we discover we have collected personal information from a child under 18 (for example, if a minor submits an inquiry), we will delete that information as soon as possible. If you are a parent or guardian and believe your child under 18 may have provided us with personal data, please contact us immediately so that we can take appropriate action.

(Note: In cases where our care-matching involves information about a minor – for instance, if an adult is seeking care services for a child with disabilities – any personal data about that child should be provided by the adult with parental responsibility, and we will treat it with utmost confidentiality and only use it for the purpose of arranging the requested care.)

Contact Us and Complaints

The Wardwave Group Ltd is responsible for the processing of your personal data (the data controller). If you have any questions, concerns, or requests regarding this Privacy and Cookie Policy or about how we handle your data, please do not hesitate to contact us:

The Wardwave Group Ltd
Address: Trafford Road, Eccles, Manchester, England, M30 0JS
Email: info@wardwave.co.uk
Phone: +44 20 3576 2873 (Landline) / +44 7909 481 539 (Mobile/WhatsApp)

We take your privacy questions seriously and will do our best to respond promptly and helpfully. If you contact us to exercise a data protection right, please provide enough information for us to understand and respond to your request (for example, the specific information you are requesting or the processing you want us to stop).

Complaints: As mentioned in Your Rights, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe we have not handled your personal data in accordance with the lawico.org.uk. We would appreciate the chance to address your concerns first, so we encourage you to reach out to us before contacting the ICO. However, if you need to contact the ICO, you can find details on their website or call them. The ICO’s address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Changes to this Policy

We may update this Privacy and Cookie Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will revise the “Last Updated” date at the top of this Policy. For any significant changes, we may also provide a more prominent notice (such as on our website homepage or by direct notification). We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Your continued use of our services or website after any modifications to this Policy will constitute your acknowledgment of the changes and agreement to the updated terms.

If you have any questions about this Privacy and Cookie Policy, please contact us at info@wardwave.co.uk.

Thank you for trusting The Wardwave Group Ltd with your personal data. We are dedicated to keeping that trust by safeguarding your information and using it transparently and fairly.