Terms and Conditions

Introduction

Welcome to the website of The Wardwave Group Ltd ("Wardwave", "we", or "us") at wardwave.co.uk (the "Website"). These Terms and Conditions ("Terms") constitute a legal agreement between you (the "User" or "you") and The Wardwave Group Ltd regarding your access to and use of our Website and services. By accessing or using this Website or any services provided by Wardwave, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website or services.

Company Information: The Website is operated by The Wardwave Group Ltd, a company registered in England and Wales (Company Number: 16178359). Our registered office is located at Trafford Road, Eccles, Manchester, England, M30 0JS. Throughout these Terms, "Wardwave" refers to The Wardwave Group Ltd and its directors, employees, and authorized agents. The term "Services" refers to all offerings provided by Wardwave, including our free care matching services and our paid consultancy and support services described below. The term "User" encompasses anyone who uses the Website or Services, including individuals seeking care and care provider agencies.

By using our Website, you also agree to our Privacy Policy (which governs how we collect and use personal data) and any other guidelines or policies we may provide on the Website. These Terms, together with the Privacy Policy, govern your use of the Website and Services. If you have any questions about these Terms, please contact us using the information in the Contact Information section below.

Services Overview

The Wardwave Group Ltd provides two primary categories of services to UK-based users:

1. Free Care Matching Services for Individuals and Families

Wardwave offers a care matchmaking and referral service at no charge to individuals, families, or care recipients seeking care solutions. This service is designed to connect you or your loved one with a suitable vetted care provider (such as a home care or domiciliary care agency) that meets your needs. You can submit your care requirements through our Website (via online forms) or by contacting us directly. Based on the information you provide — including the type of care needed, location, timing, and any specific preferences — Wardwave will use its network of trusted care agencies to identify one or more potential care providers that appear to fit your requirements.

Our team will then facilitate an introduction or referral to those care providers. We may share the information you submitted (such as your name, contact details, and care needs) with one or more selected care agencies, so that they can assess the case and reach out to you to discuss services. Please note: Wardwave itself is not a care agency and does not directly provide any care services. Our role is limited to matching and referring; any actual care services will be provided by third-party care providers who operate independently of Wardwave. We do not charge individuals or families for this matchmaking service, and you are under no obligation to choose or hire any care provider we recommend.

While we strive to suggest care providers that align with your needs, we do not guarantee that a perfect or available match will be found. All care providers we work with are vetted to meet our quality standards (for example, we verify that they have valid DBS checks, required insurance, references, and any necessary regulatory registration such as CQC registration in England). However, the decision to engage any care provider, and the terms of any agreement for care, rest solely with you and the chosen provider. Any arrangement for ongoing care services, contracts, payments or terms of care will be solely between you and the care provider. Wardwave is not a party to those agreements and has no control over the provision of care services by the provider.

2. Paid Consultancy and Support Services for Care Agencies

Wardwave also offers professional consultancy and support services to care providers, such as domiciliary care agencies and similar businesses in the care sector. These services are provided for a fee (as described in more detail under Booking and Payment Terms below) and are aimed at helping care agencies grow and succeed. Our consultancy and support offerings include, but are not limited to:

  • Compliance Support: Advising and assisting care agencies with regulatory compliance (for example, preparing for CQC inspections, ensuring policies and procedures meet applicable care standards, and guidance on data protection and ICO registration). We can conduct compliance checks or audits and provide feedback to help agencies maintain high standards of care quality and legal compliance.

  • Tender Writing and Bid Support: Helping care providers prepare bids, tenders, or proposals for contracts (such as local authority care contracts or NHS tenders). We provide guidance on how to effectively present your service offerings, meet tender requirements, and improve the quality of your submissions. (Note: While we can provide expertise and editing for tender documents, the final content and accuracy remain the agency’s responsibility.)

  • Business Development and Growth Consulting: Working closely with agencies to develop their business. This may include marketing advice, strategies to increase visibility and reach more clients, operational consulting to improve efficiency, and sharing best practices. We act as an external partner to help agencies identify opportunities and implement systems to attract and retain clients.

  • Lead Generation and Referral Partnerships: Wardwave can partner with agencies to help them find new client leads. Agencies may choose to join our network of care providers. In this arrangement, Wardwave will include the agency in our pool of vetted providers and may refer clients or leads to the agency when individuals in the agency’s area seek care. Such referrals are typically provided for a small referral fee per lead or per successful match. (For example, if a family in your area contacts Wardwave, we might pass their details to your agency for follow-up, and a pre-agreed fee would be charged for that referral.) The volume or availability of leads in any given area can vary and is not guaranteed.

All consultancy and support services for agencies are tailored to the agency’s needs and are generally arranged through direct consultation. You (the agency/client) and Wardwave will agree on the specific scope of work or support to be provided. This could be a one-time advisory session, a series of consulting calls, an ongoing partnership over a period of time, or inclusion in the referral/lead network. The details of the services, fees, and any deliverables will typically be confirmed during a booking or onboarding process (for instance, via a proposal, service agreement, or email confirmation). By engaging our paid services, the agency agrees to cooperate with Wardwave in providing necessary information and access so that we can effectively deliver the services.

Please be aware that Wardwave’s consultancy advice and referrals are based on our experience and information you provide to us. However, the implementation and results are largely in your hands. We do not take over management of your agency; rather, we advise and support. Any business decisions remain with the agency, and any regulatory responsibilities (such as maintaining your CQC registration or compliance with employment laws) remain with you as the service provider. Wardwave will not assume ownership or control of any part of your business operations; our role is to guide, recommend, and facilitate.

User Eligibility and Responsibilities

Our Website and services are intended for use by persons and organizations in the United Kingdom only. By using the Website or our services, you represent and warrant that you meet the following eligibility criteria and agree to the following responsibilities:

  • UK-Based and Age Requirement: You must be 18 years of age or older and a resident of the United Kingdom to use our services. We do not knowingly provide services to or collect personal data from individuals under 18. If you are under 18, or if you are not located in the UK, you are not permitted to use this Website or our services. Wardwave’s services (both the free care matching and paid agency support) are currently offered only within the UK. If you reside outside the UK, please do not use our site or submit personal information.

  • Accurate Information: You agree to provide true, accurate, current, and complete information about yourself when filling out forms on our Website or when communicating with us. This includes, for example, providing correct contact details, care needs, and any other information relevant to obtaining care or using our services. If you create an account or profile (in the event we offer user accounts), you must maintain and promptly update your information to keep it accurate and current. You are responsible for the information you submit, and you must not provide information that is false, misleading, or impersonates another person or entity.

  • Authority to Act (for Agencies or Representatives): If you are using our Website or services on behalf of an organization (for example, if you are an owner, employee, or representative of a care agency seeking our support), you must have the legal authority to bind that organization to these Terms. By accepting these Terms as a representative, you confirm that you have the right to act on behalf of your company or organization and that the entity you represent agrees to be bound by these Terms. Agencies using our services also confirm that they are properly registered and licensed to operate as care providers in their jurisdiction (e.g. registered with the Care Quality Commission or other relevant regulator if required) and will maintain all required credentials and insurance during our engagement.

  • User Account Security: If in future we provide account registration for certain services (for instance, an agency portal or a login to track referrals), you may be required to create a username and password. In that case, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Do not share your account password or give others access to your account. If you suspect any unauthorized use of your account or a security breach, you must notify Wardwave immediately. We are not liable for any loss or damage arising from your failure to protect your account information.

  • Responsibility for Compliance: You agree to use our Website and services only for lawful purposes and in compliance with all applicable laws and regulations. You are responsible for any content you submit and your interactions with Wardwave and with any third parties (such as care providers or clients) through our services. If you are a care provider, you are responsible for complying with all legal obligations toward the individuals you may serve (for example, obligations under health and social care regulations, data protection laws when handling client data provided via Wardwave, etc.). If you are an individual care-seeker, you likewise agree to act in good faith and treat any referred care provider and their staff with respect and according to any agreement you form with them.

By fulfilling these eligibility criteria and responsibilities, you help us maintain a trustworthy platform. Failure to meet the above requirements or any other violation of these Terms may result in suspension or termination of your access to the Website and services, as detailed under Termination and Access Restrictions below.

Booking and Payment Terms (for Agencies)

Certain Wardwave services (specifically, those provided to care agencies and providers) are offered on a paid basis. This section outlines the terms related to booking such services and the payment of fees by agencies:

Booking Services: If you are a care agency or provider engaging Wardwave for consultancy, support, or referrals, you will typically arrange the engagement via a consultation booking or direct communication with us. For example, you may schedule an initial consultation call (through a link provided on our Website or by contacting us), or you might sign up to join our provider network for referrals. When booking a consultation or any service, Wardwave will confirm the scope of services to be provided and the fees or rate applicable. This confirmation may be provided in writing (for instance, by email or a service agreement) or verbally during the initial call with written follow-up. It is your responsibility to ensure you understand what services you are booking and what fees will apply, and to ask for clarification if needed before confirming the booking.

Fees and Quotes: Fees for our consultancy and support services can vary depending on the nature and extent of support required. Some services might be charged as a one-time fee (e.g. a fixed fee for a package of consultancy support or for writing a tender proposal), while others could be hourly or monthly retainer-based (e.g. ongoing business development consulting). In the case of referrals/leads provided under our network, fees might be charged per lead or as a small commission. Wardwave will provide a quote or price before you formally commit to any paid service. All fees are quoted in Great British Pounds (GBP) and unless stated otherwise, fees exclude any applicable VAT or taxes. If VAT is chargeable, this will be made clear and added according to UK law. We reserve the right to change our fee rates or structure in the future, but no change will affect a service you have already booked and agreed to pay for at a given rate.

Payment Terms: When you agree to a paid service, you also agree to pay the fees as specified. Payment terms (such as due dates and invoicing) will be communicated to you. In many cases, Wardwave may require payment upfront before the service is rendered, especially for one-off consultations or reports. For example, we might invoice you and require payment prior to a detailed compliance support session or before delivering a completed tender document. For ongoing or retainer services, we may invoice on a periodic schedule (e.g. monthly) with payment due upon receipt or within a specified number of days (such as 7 or 14 days). You agree to pay all invoices in a timely manner and using the payment methods we support (which may include bank transfer, credit/debit card, or other electronic payment systems, as will be indicated on the invoice or during booking).

Failure to pay an invoice or fee by the due date constitutes a breach of these Terms. In such cases, Wardwave reserves the right to suspend or discontinue the provision of services to you until payment is made. We may also charge interest on overdue amounts at the statutory interest rate (as defined by the UK’s Late Payment of Commercial Debts regulations) accruing from the due date until the date of payment in full, if you are a business customer. Any costs of debt collection (if, unfortunately, it comes to that) may be added to the amount you owe as permitted by law.

Referral Fees: If you participate in our lead generation/referral network (Option B in our agency partnership options), you agree that whenever Wardwave provides you with a client lead or referral (such as contact details of an individual seeking care in your area), a referral fee will be due. The amount of the referral fee and the timing (e.g. per lead, or per successful placement) will be agreed upon when you join the network. Typically, fees for leads are due regardless of whether you ultimately contract with or provide services to the referred client, because the fee is for the introduction itself. We will, however, endeavor to provide quality leads that are relevant to your service offering. If a lead we provide is invalid (for instance, contact details that do not work at all) and you promptly inform us, we may, at our discretion, offer a replacement lead or waive that fee. By accepting a lead from us, you undertake to pay the associated fee and to handle the lead professionally and lawfully (including respecting the individual’s privacy and wishes). You also acknowledge that lead volumes can vary and are not guaranteed (as noted, some areas or times have higher demand than others).

Cancellation and Refunds: If you need to cancel or reschedule a booked consultation or service, please inform us as soon as possible. We will make reasonable efforts to accommodate changes in scheduling. However, if you cancel a service with short notice (for example, less than 24 hours for a scheduled call or meeting), or after we have already started significant work (such as having begun drafting a tender response), we reserve the right to charge a cancellation fee or retain a portion of the fee to cover work performed and time reserved. Any specific cancellation policy for a service will be communicated at the time of booking. Generally, fees for services that have been delivered (in whole or in part) are non-refundable, except in cases where we have failed to deliver the service as agreed or as required under consumer protection law. If you believe you are entitled to a refund due to non-performance or other issues, you should contact us to discuss the matter, and we will review such requests on a case-by-case basis in line with your statutory rights.

By booking a service with Wardwave, you acknowledge that you are entering into a contract for that service and you agree to pay the applicable fees for the value received. We aim to be fair and transparent in our dealings; if you ever have questions about a charge or an invoice, please contact us promptly so we can clarify or resolve any issue.

No Guarantee of Outcomes

Wardwave makes no guarantees or warranties regarding specific outcomes from the use of our services. All services are provided on a "best efforts" and "as-is" basis. While we pride ourselves on our expertise and our successful track record in matching clients with care providers and in helping care businesses grow, it is important to understand that results can and do vary. By using our services, you acknowledge and agree to the following no-guarantee terms:

  • Care Matching (Individuals/Families): Wardwave does not guarantee that we will find a suitable care provider in every case. We rely on the information you provide and the availability of providers in our network. There may be situations where no provider meets your specific requirements or where providers are at capacity. Additionally, we cannot guarantee that if a referral is made, the care provider will ultimately enter into a service agreement with you or that you will be satisfied with the provider’s services. Any descriptions of providers being "trusted", "vetted", or "high quality" reflect our vetting process and opinion but are not a guarantee of any particular outcome or the future performance of that provider. You should exercise your own judgement when entering into any agreement with a care provider.

  • Consultancy Services (Care Agencies): Wardwave does not promise any particular business outcome or improvement as a result of our consultancy and support services. No specific results are guaranteed. For example, if we assist with business development or marketing, we do not guarantee that your client base will increase by a certain number or at all; if we help with tender writing, we cannot guarantee that you will win any particular contract; if we provide compliance advice, we cannot guarantee that you will pass any regulatory inspection (though we certainly aim to help you be prepared). Any examples of past success (such as statements that many agencies we work with gained 2–3 new clients in the first 3 months) are for illustrative purposes and do not constitute a promise or guarantee that you will achieve the same. Market conditions, individual effort, and many other factors play a role in outcomes that are beyond our control.

  • Leads and Referrals (Care Agencies): If you join our provider network, we will make efforts to refer suitable client leads to you. However, we cannot guarantee the volume, frequency, or quality of leads. Lead availability depends on real-world demand in your area and other factors outside of Wardwave’s control. We also cannot guarantee that any lead will result in a contracted client for your agency. It is up to you to follow up on leads and secure them; our involvement is only to introduce. You acknowledge that you will not hold Wardwave liable for a lack of referrals or for referrals that do not convert into business.

  • General Service Availability: We make no guarantee that the Website or any services will be available uninterrupted or error-free at all times. Technical issues or maintenance may occasionally result in downtime or delays. We cannot guarantee that the Website (or communications from us) will be free of viruses or other harmful components, but we do take reasonable measures to secure our systems (see Liability Limitation).

In summary, Wardwave does not guarantee any particular outcome, profit, success, or result from your use of the Website or our services. Any indications of possible outcomes are estimates or aims only, and not contractual commitments. You acknowledge that results depend on many factors including your own efforts and the actions of third parties, and you accept that there is no assurance of any specific result. This no-guarantee clause is a fundamental basis on which our services are offered, and we would not be able to provide services (especially free referral services) without this understanding.

Intellectual Property Rights

All content and materials on the Wardwave Website, and all intellectual property rights therein, are owned by or licensed to The Wardwave Group Ltd unless otherwise stated. This includes, but is not limited to, the text, graphics, logos, buttons, icons, images, audio clips, video clips, data compilations, page layout, design, look and feel, software, and underlying code. The compilation of all content on this Website is the exclusive property of Wardwave and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws.

Authorized Use: Wardwave grants you a limited, non-exclusive, non-transferable license to access and make personal or internal business use of the Website and its content for the purposes intended (for example, learning about our services, submitting an inquiry, or using our matching service). You may print or download small portions of text from the Website for your personal reference or records (for example, printing these Terms or saving a copy of a service description), but only if you retain all copyright and proprietary notices. No other use is permitted without our express prior written consent.

Restrictions: You must not:

  • Copy, reproduce, modify, publish, distribute, publicly display, or create derivative works of any part of the Website or its content, except as explicitly allowed in these Terms or by law. This means you cannot take the text or images from our site and use them on your own website or in any publication without permission.

  • Use any of Wardwave’s trademarks, trade names, logos, or branding without our prior written consent. "The Wardwave Group", "Wardwave", our logo, and any other marks indicated on our site are trademarks of The Wardwave Group Ltd. Nothing in these Terms grants you any license or right to use any Wardwave trademark.

  • Reverse-engineer, decompile, or disassemble any software or technology used to provide the Website or the services.

  • Remove or obscure any copyright, trademark, or other proprietary notices contained on the Website or in any content downloaded from it.

Any unauthorized use of the Website or its content may violate intellectual property laws and these Terms. Wardwave reserves the right to revoke the limited license granted herein at any time if you breach these Terms. If we suspect or detect any infringement of our intellectual property rights or those of our licensors, we may take legal action as appropriate.

User Contributions: Generally, our Website does not invite users to post content publicly (we do not have open forums or user-generated content sections at this time). However, if you submit any feedback, suggestions, testimonials, or other material to us (for example, by email or through a form on the site), you agree that Wardwave may use, reproduce, and modify such content for any purpose related to our business (including marketing or improving services) without owing you any compensation. If you are an agency partner and provide us a testimonial or case study, we will seek your permission before publishing it, but you grant us the rights to use it once approved. Additionally, if you are an agency in our network, you agree that we may display your company name, logo, and basic information on our Website or marketing materials to indicate you are a participating care provider, unless you request in writing that we refrain from doing so.

All rights not expressly granted to you in these Terms are reserved by The Wardwave Group Ltd. Unauthorized use of the Website may give rise to a claim for damages and/or be a criminal offense under applicable law.

Data Collection and Privacy

Your privacy is important to us. Wardwave collects and processes personal data in accordance with applicable UK data protection laws (including the UK General Data Protection Regulation and the Data Protection Act 2018) and our internal privacy policies. We are registered with the Information Commissioner’s Office (ICO) as required for data controllers. By using our Website or services and providing your personal information, you consent to the collection, use, and processing of your information as outlined in these Terms and our Privacy Policy.

Personal Data You Provide: In order to use our services, you will need to provide certain personal information. For individuals and families seeking care, this will include contact details (such as name, email, phone number), location (address or general area where care is needed), and details about the care requirements (for example, the type of care, conditions of the care recipient, preferences regarding providers, and any other relevant information you choose to share). For care agencies or providers, you may provide business contact information (agency name, your name and role, email, phone), details about your services and coverage area, and any relevant business details necessary for us to assist you (for instance, your CQC registration status, current challenges, etc.). We collect this information through forms on our Website (such as our contact form or provider network form), through email, or via phone/WhatsApp communications as listed on our Contact page.

Use of Personal Data: We will use the personal data you provide solely for the purposes of providing and improving our services, and as otherwise required for legitimate business interests or legal obligations. The primary uses include:

  • For individuals/families: using your information to understand your care needs and connect you with appropriate care providers. This involves internally evaluating your requirements and then sharing your relevant details with one or more suitable care agencies or professionals in our network. We will only share the minimum necessary information for the referral (typically your first and last name, general location, a summary of care needs, and contact information) so that the provider can assess and contact you. We will not share sensitive details beyond what is needed to make the match, and we will always handle health-related information with particular care. By submitting your information, you consent to this referral process. If you do not want us to share your details with any provider, you must let us know, but then we will be unable to perform the matching service.

  • For care agencies/providers: using your information to deliver the consulting or support services you have requested. For example, if you seek compliance support, we might use your information to research regulatory requirements pertinent to your situation or to draft documents for you. If you join the referral network, we will store your details and preferences and potentially publish some of it (like your agency name and service areas) on our site or materials for families to see, and we will contact you with leads. We might also share some of your business contact info with prospective clients (for instance, giving an interested family your agency name and phone number as part of a referral introduction). By providing your data and joining our services, you consent to these uses.

All Users' data may also be used for ancillary purposes such as customer service (e.g., to contact you to follow up on a request or to ask for feedback), service improvement (using aggregated, anonymized data to understand demand or improve our processes), and legal compliance (e.g., keeping records of transactions or communications as required by law).

Data Storage and Security: Wardwave will store personal data securely and will implement appropriate technical and organizational measures to protect it against unauthorized or unlawful processing and against accidental loss, destruction, or damage. We restrict access to personal data to those staff or partners who need to know it in order to provide services to you. We will not retain personal data longer than necessary for the purposes it was collected, except as required to comply with legal obligations or to resolve disputes.

Third-Party Data Sharing: Apart from sharing with care providers as described, we do not sell or rent your personal information to third-party marketers. We may share data with third-party service providers who assist us in running our business (for example, a secure database hosting provider, email service to send communications, or an analytics service to help us understand website usage). Any such providers will be bound by confidentiality and data protection obligations. Additionally, we may disclose data if required by law or court order, or to protect our rights (for instance, disclosing information to law enforcement if a fraud or crime is suspected).

If a care provider or agency receives personal data (such as a client's contact information) via a Wardwave referral, that provider becomes an independent data controller of that information. Care providers are expected to handle personal data in accordance with data protection law. However, Wardwave does not control what those providers do with the data beyond the initial referral. We advise individuals to review any privacy notices that a referred care provider gives them, and we contractually expect our partner agencies to use referred data only for the purpose of offering care services and not for unrelated marketing without consent. If you believe a provider misused your data, please inform us.

Privacy Policy: We either have provided or will provide a more detailed Privacy Policy on our Website that explains our data practices in full, including rights you have as a data subject (such as the right to access your data, correct it, or request deletion in certain circumstances). These Terms incorporate that Privacy Policy by reference. In the event of any conflict between these general Terms and the Privacy Policy regarding personal data handling, the Privacy Policy will prevail.

Cookies: Our Website may use cookies or similar tracking technologies to enhance user experience and analyze web traffic. For instance, we might use Google Analytics or similar tools to collect anonymized data about how users navigate our site. These cookies help us improve the site content and functionality. By using our Website, you consent to our use of cookies as described in our Privacy/Cookie policy. You can usually disable cookies via your browser settings, though some parts of the site may not function properly as a result.

By using our services, you acknowledge that you have read and understood our data collection and privacy practices. If you have questions about how Wardwave handles personal data, or if you wish to exercise any legal rights regarding your data, please contact us (see Contact Information section).

Website Use Restrictions and Prohibited Conduct

You agree to use the Wardwave Website and services only for their intended purposes and in a manner that is lawful and respectful of others. You must not misuse our Website or services. In particular, when accessing or using wardwave.co.uk or any related service, you agree NOT to engage in any of the following prohibited conduct:

  • Illegal Activities: Do not use the Website or services for any purpose that is illegal or fraudulent. You must not violate any applicable law or regulation while using our site. This includes (but is not limited to) laws regarding privacy, intellectual property, contract, and export control.

  • Unauthorized Access: Do not attempt to gain unauthorized access to any portion of our Website, our servers, or any other systems or networks associated with Wardwave. This means you must not hack, penetrate, or circumvent security or authentication measures of the Website. Additionally, do not attempt to access data or materials not intended for your use (for example, accessing another user’s submissions or our internal data).

  • Interference: Do not interfere with the normal operation and security of the Website. You must not deploy viruses, trojan horses, worms, logic bombs, or any other malicious or technologically harmful code or device to or through our site. Also, do not engage in any activity (such as excessive usage or DDOS attacks) that could disrupt, overburden, or impair the Website’s infrastructure or interfere with any other party’s use of the Website.

  • Scraping and Data Mining: You are prohibited from using any automated means (such as bots, crawlers, or scrapers) to access the Website for any purpose, including monitoring, copying or collecting information or content from the site, without our express written permission. The only exception is public search engine operators who may use spiders to copy content for the sole purpose of creating publicly available searchable indices (and even then, we reserve the right to revoke that permission).

  • Impersonation and Misrepresentation: Do not impersonate any person or entity, or falsely state or misrepresent yourself (including your age or affiliation with any person or entity) when using our site or communicating with Wardwave or other users. For example, agencies should not pretend to be families to try to see what other agencies are doing, and individuals should not misrepresent needing care just to gather information. Honesty is expected in all interactions.

  • Harassing or Harmful Content: You must not use the Website to post, transmit, or communicate any content that is defamatory, libelous, abusive, harassing, obscene, vulgar, offensive, hateful, or otherwise objectionable. Although our site currently doesn’t have public posting forums, any messages you send to us (through forms or emails) should be respectful. If at any point we offer features like blog comments or reviews, this rule applies there as well.

  • Infringement of Rights: Do not upload, send, or otherwise make available any content that infringes or violates the rights of any party. This includes content that violates someone else’s intellectual property rights (e.g., copyright, trademark) or privacy/publicity rights. For example, do not submit images or text that you do not have permission to use.

  • Commercial Solicitation and Spam: The use of our Website for any commercial solicitation not authorized by us is prohibited. You must not use our contact forms or any provided contact emails/phone numbers to send unsolicited marketing messages ("spam") to Wardwave or to any users or partners of Wardwave. Likewise, agencies receiving a client lead through Wardwave must not use that person’s contact information to send unrelated promotions; it should only be used to offer the relevant care service.

  • Prohibited Use of Services: If you are a care provider receiving referrals, you must not exploit those referrals in an unauthorized way (for instance, reselling or sharing the lead details with third parties outside of your organization). If you are an individual receiving provider info, you should not misuse that information either (for example, you should not use an agency’s details to harass them or to attempt to recruit their staff).

Wardwave reserves the right to monitor usage of our Website to enforce these rules. We may suspend or terminate your access (and, if necessary, take legal action) if we suspect any violations of the above. We also reserve the right to remove or disable access to any content that we deem objectionable or in violation of these Terms.

Your cooperation in using the Website responsibly helps us maintain a safe and effective service for everyone.

External Links Disclaimer

Our Website may contain links to or integrations with third-party websites, services, and social media platforms that are not owned or controlled by The Wardwave Group Ltd. These may include, for example, links to external resources in our blog posts, an embedded booking calendar hosted by a third-party, or icons that lead to our social media pages (such as Instagram, TikTok, Facebook), or perhaps links to partner websites. Any such external links are provided for your convenience or reference only.

Wardwave does not endorse and is not responsible or liable for the content, advertising, products, services, or information on or available from any third-party websites or resources. When you click on a third-party link and leave our Website, you do so at your own risk. Be aware that third-party sites have their own terms of use and privacy policies, which may differ from ours, and you will need to adhere to those if you use the third-party sites.

Specifically, if you follow a link to book a consultation (for example, a scheduling link that might direct you to an Outlook Calendar page or other scheduling service), that booking process might be facilitated by a third-party system. Similarly, our social media content is hosted on third-party platforms. We make no guarantees as to the accuracy or completeness of information found on websites not under our direct control.

External Links Examples: If on our "For Agencies" page we provide a link to book a consultation via Microsoft Bookings or Outlook (which directs you off our site), we are not liable for any issues that arise from the use of that third-party booking system. Or if we mention a care information resource and link to an external site, we do not take responsibility for the content on that site or any outcome from you using that information.

By using our Website, you acknowledge and agree that Wardwave shall not be responsible for any loss or damage that may arise from your use of any third-party websites or resources accessed through external links on our site. We encourage you to exercise caution and read the terms and privacy policies of any external websites you visit.

Liability Limitation

Use at Your Own Risk: The Wardwave Group Ltd provides the Website and all services "as is" and on an "as available" basis, without any warranty or guarantee of any kind except as explicitly stated in these Terms. While we strive to provide a helpful and reliable service, use of the Website and our services is at your own risk. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or services, whether express or implied (including any implied warranties of accuracy, fitness for purpose, or non-infringement).

No Liability for Third Parties: As noted, Wardwave acts primarily as an intermediary between care seekers and care providers, and as a consultant to care agencies. We are not responsible for the acts or omissions of any third parties you may engage with through our platform or services. This means:

  • We are not liable for any failings or damages caused by a care provider that we referred or introduced to you. For example, if you hire a care agency we recommended and you experience issues with their service or any injury or loss arises in the course of their care, Wardwave is not responsible for those issues. Any legal claims arising from the care itself must be brought against the care provider, not Wardwave.

  • We are not liable for any issues between care providers (agencies) and the clients we refer to them. If a referred client fails to pay an agency, or an agency fails to deliver services to a client, or any dispute arises between them, that is solely between those parties. Wardwave is not a party to the contract for care services and cannot be held liable for how it is executed.

  • We do not assume liability for any content provided by third parties on our site (e.g., if a testimonial or comment was posted by someone else, or if any external data is integrated).

  • If we invite external experts or use third-party tools during consultancy (for example, if we recommend a third-party software for managing your care business), we are not liable for those third-party tools or services – they are used at your discretion under their own terms.

Exclusion of Certain Damages: To the extent permitted by law, Wardwave shall not be liable for any indirect, incidental, special, consequential, or punitive losses or damages, whether in contract, tort (including negligence), breach of statutory duty, or otherwise. This exclusion includes (but is not limited to) any liability for:

  • Loss of profits, business, contracts, revenue, goodwill, or anticipated savings.

  • Loss or corruption of data or other intangibles.

  • Business interruption or lost opportunities.

  • Any loss or damage arising from a situation where we were not at fault or which we could not reasonably foresee at the time of your use of our services.

In other words, if something goes wrong, we will only be responsible for losses that are reasonably foreseeable and that directly result from our breach of these Terms or negligence, and even then only to a limited extent as set out here.

Liability Cap: In the event that Wardwave is found liable to you for any claim or cause of action, our total cumulative liability (including any liability of our directors, employees, and agents) shall be limited to the greater of: (a) the total amount (if any) you have paid to us for services in the six (6) months immediately preceding the event giving rise to the claim; or (b) one hundred (£100) British Pounds. If you have not paid any amount (for example, if you are an individual using our free service), then our liability to you for any damages will be capped at £100. This cap on liability reflects the fact that our free services are provided without charge and our paid services are typically modest in scope relative to your entire business or care needs.

No Limitation for Certain Matters: Nothing in these Terms shall limit or exclude our liability for: (i) death or personal injury caused by our negligence or the negligence of our employees or agents; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability which cannot be limited or excluded under applicable law (such as certain liabilities under the Consumer Rights Act 2015, if you are a consumer). We also do not seek to exclude liability for any breach of your statutory rights that cannot be excluded.

Consumer Rights Notice: If you are using our services as a consumer (for personal purposes rather than business purposes), you may have certain legal rights that apply regardless of what these Terms say. For instance, we cannot contract out of our duty to provide services with reasonable care and skill. The limitations and disclaimers in these Terms are in every case subject to your statutory rights and are intended to be interpreted to comply with applicable law. These Terms do not affect rights you may have under UK consumer protection laws to the extent those apply.

Reliance on Information: While we make reasonable efforts to ensure that information on our Website (such as blog articles, service descriptions, FAQs, etc.) is accurate and up-to-date, we cannot guarantee that. Any content on our site is provided for general information and guidance only. It is not professional or legal advice specific to your situation. Wardwave shall not be liable for any action (or inaction) you take based on information on the Website. If you require specific advice, we recommend contacting us directly or seeking appropriate professionals.

By using our Website and services, you agree that the protections of liability for Wardwave set out in this section are reasonable and appropriate, given that much of our work involves connecting you with third parties and providing advisory services whose outcomes are not guaranteed. This section will survive termination of your relationship with Wardwave.

Termination and Access Restrictions

Wardwave reserves the right to suspend, restrict, or terminate your access to the Website and/or our services at any time, without prior notice or liability, under the following circumstances:

  • Breach of Terms: If you violate or we suspect that you have violated any provision of these Terms (for example, engaging in prohibited conduct, non-payment of fees owed, or misuse of our content), we may take immediate action to suspend or terminate your use of our services. This could include disabling your account (if you have one), blocking your IP address, or otherwise preventing you from accessing the Website.

  • Fraudulent or Illegal Activity: If we detect behavior that we believe is fraudulent, illegal, or could harm Wardwave or other users, we may terminate or suspend your access without notice. We also reserve the right to report such behavior to appropriate law enforcement or authorities.

  • By Agency Agreement: If you are an agency client and you or we decide to end the consulting engagement or referral partnership (for example, after a project is completed or if either party gives notice of termination per any separate agreement in place), then your access to any ongoing or premium features related to that service may be terminated. Any obligations accrued up to termination (such as payment for services already delivered) remain due.

  • Our Convenience: As permitted by law, Wardwave may also terminate the operation of the Website or any specific service, or terminate your access, for business reasons at our sole discretion (for instance, if we decide to discontinue a service). In such cases, we will try to provide reasonable notice if feasible (e.g., posting an announcement on the Website or contacting affected users).

If your use of the services is terminated or suspended by us, you agree not to attempt to circumvent such action (for example, by creating a new account or using a different name). Violation of a termination or suspension order is a further breach of these Terms and may result in legal action.

Your Right to Terminate: You are free to stop using our Website and services at any time. If you have an account, you may delete it or request us to delete it. If you are an agency under a service arrangement and wish to terminate early, please refer to any cancellation terms that were provided at the time of agreement or contact us to discuss. Keep in mind that termination of services by you does not necessarily entitle you to a refund of fees already paid (unless otherwise stated in a cancellation policy or required by law).

Effect of Termination: Upon any termination of your relationship with Wardwave:

  • Your right to use the Website or services will immediately cease (or be limited to any portions of the site that are publicly available without an account).

  • Any licenses or rights we granted to you under these Terms will end.

  • We may delete or deactivate your account, and/or block you from further use of the site. For personal data we hold about you, we will handle it in accordance with our Privacy Policy (for example, we may retain certain information as required for legal record-keeping, but otherwise will delete or anonymize personal data that is no longer needed).

  • Any provisions of these Terms which by their nature should survive termination (such as intellectual property rights, disclaimers of warranty, limitation of liability, governing law, and dispute resolution clauses, and any payment obligations due for services already rendered) shall survive and remain in effect.

Termination of access or of these Terms does not affect any legal rights or liabilities that you or we have accrued up to the date of termination. If you had breached these Terms and we terminated as a result, termination does not waive our right to seek legal remedies or damages for any misconduct prior to termination.

Changes to Terms

Wardwave may update or modify these Terms from time to time. As our business and legal requirements evolve, we reserve the right to revise the Terms at our discretion. If we make material changes, we will post the updated Terms on this page and update the "Last Updated" date at the top (if provided). In some cases, we might also notify users of significant changes via email or by posting a notice on the homepage, but we are not required to do so.

It is your responsibility as a user to review these Terms periodically for any updates. Continuing to use the Website or our services after changes to the Terms have been posted will signify your acceptance of the revised Terms. If you do not agree to any updated Terms, you should stop using the Website and services.

For agency clients with ongoing service agreements, if a change in the Terms materially affects the service arrangement, we will typically ensure that such change does not retroactively alter any specific agreement we have with you without your consent. However, general provisions (like those relating to website use, legal compliance, etc.) will update as described.

No modification of these Terms by you is valid or has any effect unless agreed to in writing by Wardwave. These Terms cannot be amended or supplemented by any other documents, unless explicitly stated (for instance, a specific contract you sign with us for consulting services may supplement these Terms for that particular engagement, and if there is a conflict, the specific contract terms would prevail for that engagement).

Governing Law

These Terms and Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, the Website, or our services, shall be governed by and construed in accordance with the laws of England and Wales. By using our services, you agree that any disputes will be subject to the jurisdiction of the courts of England and Wales.

If you are a consumer residing in another part of the UK (such as Scotland or Northern Ireland), you may also be entitled to bring proceedings in your local courts under applicable consumer protection laws. However, nothing in these Terms shall give rights to any person (other than you and us) to enforce any provision of these Terms.

In the event of a dispute, we encourage you to contact us first to attempt to resolve the issue informally. We value our users and clients, and will endeavor to address any concerns through negotiation or mediation if appropriate, before resorting to legal action.

Contact Information

If you have any questions, concerns, or comments about these Terms and Conditions, or if you need to contact us for any reason (including to provide notices under these Terms or to raise a complaint), you may reach us through the following contact details:

  • Company Name: The Wardwave Group Ltd

  • Registered Address: Trafford Road, Eccles, Manchester, England, M30 0JS, United Kingdom

  • Company Registration Number: 16178359 (Registered in England and Wales)

  • Email: info@wardwave.co.uk

  • Telephone (Landline): +44 20 3576 2873

  • Telephone (Mobile/WhatsApp): +44 7909 481 539

We will endeavor to respond to all legitimate inquiries in a timely manner. If you are contacting us to exercise any of your rights (for example, regarding personal data) or to report a problem, please provide sufficient detail so we can assist you effectively.

The Wardwave Group Ltd is committed to conducting its business in accordance with these principles and to complying with applicable laws and regulations. Thank you for reading these Terms and Conditions and for using our Website and services. We appreciate your trust and are here to support you, whether you are finding care for a loved one or growing your care business.